Lifetime Product Guarantee

Click Contact Us to submit a claim. Please attach a picture of the item. You can also reach out to us at support@withitgear.com or call 800-701-9484, Option 1 (M-F 9:00 AM to 5:00 PM PT).

Registration is not required but it does allow us to provide you with better customer service. 

Please click here to register your product. 


Yes, you can track your order. You will receive an email notification with a tracking number the day after your order has been shipped. Once you have this tracking number, you can use it to monitor the status and location of your package. Please keep an eye on your email inbox for that notification, and if you don't receive it within the expected timeframe, please reach out to us for assistance. 

Please contact us as soon as possible for order modifications; we'll do our best to help. Please keep in mind that, while we will do our best to accommodate your request, there may be limitations or restrictions depending on the status of your order when we are contacted.

Orders will usually ship within two business days of placement. Delivery times for orders within the continental U.S. typically range from 3 to 5 business days, with the exact timing dependent on the destination. Standard shipping is conducted via USPS Ground Advantage, while expedited shipping uses USPS Priority Mail.

Returns & Refunds

Ensuring your satisfaction is our utmost priority. If you have any questions or need assistance with a return or exchange, please reach out to us. We're here to help and will respond promptly. For further details, you can also refer to our return policy by clicking here. 

Wearable Tech Bands

Please click here to determine the size of your Apple Watch. 

To adjust the length of your Apple Watch link band, refer to the instructions tailored to your specific style, available by clicking here. Some bands require an adjustment tool which we are happy to provide. If you require further assistance, please email us at support@withitgear.com. We're here to help!

WITHit bands are universally sized to comfortably fit most wrists.

To request additional links, simply click on Contact Us to submit your request. Alternatively, you can reach out to us via email at support@withitgear.com or call us at 800-701-9484, Option 1, (M-F 9:00 AM to 5:00 PM PT)Please provide your address, the number of links needed, and the UPC or style number of the watch strap when making your request.

To determine the strap width, you will need to measure the lug width of your watch, which is the distance between the inside of the lugs on the watch head.


Todimthelight, presstheOn button. Then, press and hold the On button, and you'll notice the light gradually dimming.


Instructions vary depending on the product. For specific guidance, please reach out to us at support@withitgear.com, and we'll gladly email them to you.

Still Have Questions?

Sure, no problem! Please email us at support@withitgear.com or call 800-701-9484, Option 1 (M-F 9:00 AM to 5:00 PM PT). We'll respond promptly to address any questions or concerns you may have.